No One-Size-Fits-All Answer But There's Always a Solution!
The smartest benefit? Knowing how to get the best deal.
Renew or Switch? My 10-Year LG U+ Home Service Experience
Great stability, but do loyal customers ever get the best perks?
After using LG U+ Home Internet for over 10 years, I found myself stuck between renewing my contract or switching to another provider. While the symmetrical internet service delivered excellent performance, I was frustrated with the cycle of short-term perks aimed only at new subscribers. This blog post details how I navigated my renewal process to find the best possible deal without making the switch.
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Why I Considered Leaving After 10 Years
Service-wise, LG U+ has never let me down. But every three years when my contract ended, the generous promotions were reserved only for newcomers. Loyal customers were left with mediocre offers. This time, I wanted more. So I did what any informed consumer would: I did my research.
The Key? Negotiation Starts One Month Before Expiry
About a month before the contract expired, I contacted LG U+ customer service to ask about renewal offers. Here’s what I discovered:
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LG U+ does offer retention deals, but the initial offer is rarely the best one.
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If you mention considering other providers, better incentives may appear.
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The art of negotiation is essential. You must firmly express your intent to cancel to unlock better terms.
Symmetrical Internet and Provider Comparison
One major factor when switching ISPs is whether symmetrical internet is available at your address. Asymmetrical connections offer poor upload speeds, which is a big issue if you upload YouTube videos or work remotely.
So I personally contacted the customer service departments of each major provider to check for symmetrical coverage in my area. I also compared the perks:
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SK Broadband: ₩50,000 reward
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KT: ₩47,000 reward
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LG U+ renewal: ₩36,000 → ₩40,000 → final ₩60,000 after negotiation
While the promotional gifts varied slightly, stability and speed were non-negotiable.
Avoiding Scams: Stick to Official Channels
Reading internet forums and watching YouTube reviews, I saw several horror stories:
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Unfulfilled gift card promises
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Mismatched contract terms after installation
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Lack of transparency from unauthorized resellers
To avoid risk, I chose to only work through the official customer service channels. In the long run, stability beats short-term cash bonuses.
The Final Call with the Cancellation Department
Ten days before my contract ended, I made the crucial call to LG’s cancellation department. Based on my history and prior negotiations, I was offered a better deal than the initial offer.
Without incurring new installation costs, and with improved terms, I decided to renew with LG U+ for ₩60,000 in perks.
Staying Was the Right Answer After All
This experience taught me that switching providers isn’t always the smartest move.
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New users may seem to get more, but installation fees and setup hassles add up.
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The best perks often come through cancellation negotiations.
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Using official channels prevents scams and ensures long-term satisfaction.
Final Verdict: LG U+ Still a Solid Choice
✅ Final Rating: 4.2 / 5.0
📌 One-line Summary:
Though initial offers for existing users are lacking, LG U+ rewards loyalty if you know how to negotiate.
Tips for Your Next Internet Contract
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Start early – contact customer service one month before your contract ends.
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Verify symmetrical internet availability with each provider.
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Avoid unauthorized dealers stick to the official support lines.
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Negotiate with the cancellation department to secure the best deal.
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Don’t move blindly sometimes staying gives better long-term value.
📌 Is your internet contract ending soon? Use this strategy to secure the best deal without the hassle!
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