사는날

“Refund for overseas apps? They said no?” I finally got my CapCut refund.

Getting a refund for overseas app payments is much harder than you think especially with apps like CapCut. I faced three major issues: automatic billing, unresponsive customer support, and Google’s refusal to take responsibility.
Still, after nearly 3 months, I successfully got my money back through a dispute claim with Woori Card (a Korean credit card).
Here, I’ll share the full process, challenges, and realistic steps you can take for a successful refund.

🎬 Video upload time: 4 PM (KST)
🔗 Main YouTube video
🔗 Refund-specific video

It all started with a "Free Trial"...

I clicked the “7-day free trial” for CapCut Premium.
But just 3 days later, I received a message: a foreign transaction had been processed.

• Amount: Around ₩9,900 (based on USD)

• Payment method: Woori Card (foreign transaction)

I hadn’t used any premium features, and I had canceled the subscription right away.
So I thought a refund would be possible but it wasn’t that simple.

No One Took Responsibility

1. Google Play Support

I first requested a refund through Google Play.
I got an automated “Refund Not Eligible” message.
A human rep later told me:

“This was processed as an in-app purchase. Please contact the developer directly.”

2. CapCut Support (Bytedance)

I emailed capcut.support@bytedance.com multiple times.
They ignored my refund request or replied with irrelevant information like:

“To cancel your subscription, go to your settings...”

It was like talking to a wall no proper answers, no accountability.

The Solution: Dispute via Credit Card Company

Since no one helped, I turned to my credit card company.
Because it was a foreign payment, I submitted a Dispute Claim with Woori Card.

💡 The process:

• Open Woori Card app

• Go to: Customer Support > Dispute > Foreign Dispute

• Select the transaction

• Write the reason clearly

  “Unwanted auto-payment after in-app manipulation. No usage. Developer denied refund.”

• Attach evidence:

  • Google Play receipt

  • Subscription cancellation screenshot

  • Email history with support team

⚠️ Important:

• You must submit a dispute within 120 days of payment

• It took about 3 months to process

• There were a few follow-up calls and status updates

• Eventually, the refund was credited back to my bank account

What Matters in Card Disputes

For a successful dispute, make sure to provide:

1. Clear justification (e.g., no usage, manipulative billing structure)

2. Solid evidence (screenshots, receipts, communication history)

Emotional appeals won’t work.
You need to explain the situation logically and objectively.

CapCut’s Broken Refund System

What I learned:

• No in-app refund option

• Customer service is unresponsive

• The billing process is unclear (Free Trial → Paid without warning)

This creates a structure where consumers bear all the loss.
Even though Bytedance is a global company, their customer care is far below standard.

Final Advice: Skip the App Support Go to Your Card Company

“Don’t waste time with CapCut support.
Your credit card company is your only real option.”

• CapCut = No communication

• Google = No accountability

• Card dispute = Only working solution

It took 3 months, but I finally got my refund.
The keys were justification, proof, and timing.

Do you have an unresolved overseas app payment?

I hope this guide helps you get your money back too.

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