사는날

A single viewer comment revealed an unexpected issue 
here's what really happened.

My experience with the Galaxy S25 pre-order on Samsung.com and the truth behind the 0% interest installment misunderstanding.

📺 YouTube Video (4 PM Upload)
Watch the full breakdown here: https://youtu.be/wH1AT0N7TxM

Introduction The Beginning of a Small Yet Revealing Incident

On January 24th, I pre-ordered the Galaxy S25 through Samsung.com.
Like many others, I had waited patiently for the release and was eager to take advantage of what appeared to be a 0% interest installment plan. The product page mentioned various installment options 3, 12, even 24 months leading me to believe it was a no-interest promotion.

I completed my purchase under that assumption and mentioned this detail briefly in my video that day.

A Comment That Sparked It All

Weeks later, I received a comment on that video that changed everything.

"I don’t think you ever mentioned 0% interest in that video."

At first, I thought it was just a misunderstanding.
But I went back and watched the video again and to my surprise, the explanation wasn't as clear as I remembered. While I did mention the installment plan, I hadn't clearly emphasized the “0% interest” part, nor did I show any on-screen evidence.

That one comment forced me to reevaluate how I had explained the situation and to take a second look at the bigger problem behind it all.

How This Happened And What It Taught Me

After I received my credit card statement, I was shocked to discover that my Galaxy S25 purchase was treated as a standard interest-bearing installment, not a 0% interest plan as I expected. The interest applied over 12 months was not minor and it certainly wasn’t what I had planned for.

I immediately contacted Samsung.com's customer service.
Their reply was disappointingly cold:

“There’s no issue on our end. The payment was processed correctly.”

Even after explaining the situation in detail, they didn’t offer a resolution.

Eventually, after persistent follow-up, I was connected with a senior department at Samsung. There, I was finally able to discuss the issue calmly, present the facts as I saw them, and thankfully receive a formal apology.

The Bigger Problem Consumers Must Prove Everything

What this situation revealed was something more frustrating than a single billing issue:
As consumers, we’re expected to document and prove everything, even when we act in good faith.

Whether it's 0% interest, return policies, or product guarantees if there’s no written or visual record, the burden falls entirely on the customer.

In my case, I made the mistake of not clearly documenting the 0% installment terms during my purchase, and only realized the consequences later. Even though the intent was there, the proof wasn’t strong enough.

What I Learned and Why I'm Sharing This

To be clear, this was never about trying to “blame” Samsung.
Rather, it’s about the reality that many customers face especially when dealing with ambiguous payment conditions online.

The misunderstanding with the viewer comment wasn’t intentional on either side. It was a result of a poorly communicated message in the video, and an assumption I made during purchase. This is why I decided to create a new video to clarify everything, using real footage from January 24th.

Yes, the installment information was mentioned in that video, but I agree it should have been clearer.

Conclusion A Lesson in Transparency and Consumer Rights

I received a sincere apology from Samsung, and I appreciate that.
But this small incident reminded me how fragile transparency can be especially in online purchases. It also showed me that being a creator means being accountable, even for things that may seem minor.

Have you ever experienced something similar?
A misunderstanding over a payment plan, or a purchase that didn’t match what was promised?

Feel free to share your story in the comments.
The more we talk about these things, the more we can protect our rights as consumers.

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